Warranty & Returns

Warranty

The BlueBus was designed to thrive in a harsh automotive environment, both through input protections and by using parts rated for automotive use. If your BlueBus is damaged in any way at any point, regardless of its age or the cause, it will be repaired or replaced free of charge. Coverage stays with the unit, so it applies to every owner, not only the original purchaser. Only two failure modes are not covered:
  1. Water damage. The BlueBus was not designed to operate when wet and has been known to fail when exposed to it.
  2. Damage caused by improper installation of the telephone adapter. Each adapter is labeled with a warning and orientation marking, and ignoring it can damage the BlueBus beyond repair.
In either case, a replacement is offered at cost, so you will not pay retail price again.
To start a claim, email support@bluebus.dev. A failure within the first three months is replaced automatically: a new unit ships to you with a prepaid label for sending the original back. After that, you cover shipping to the repair address and return shipping is covered.

Returns

It is important that you enjoy the BlueBus, so it may be returned for any reason within one year of purchase. You will be refunded the full price of the unit. Original shipping is not refunded, and you cover shipping to the return address. Email support@bluebus.dev to start a return.
Returns are for the original purchaser; later owners are covered by the buyback below. If you are selling the vehicle or replacing the infotainment system, the unit is bought back instead, as described below.

Buyback

Any owner can sell the unit back at any time. The buyback price is the original purchase price, less $20 for every year since purchase, and never less than $80. You cover shipping to the return address. Email support@bluebus.dev to arrange it.